Refund Policy
30-Day Money-Back Guarantee
At Nolavér, your satisfaction is our priority. If you're not completely in love with your purchase, we'll make it right — no questions asked.
Love It or Get Your Money Back
Try Nolavér risk-free. If you're not completely satisfied within 30 days of delivery, we'll refund your full purchase price.
How to Initiate a Return
We've made the return process simple and straightforward. Just follow these steps:
Contact Us
Email nolaverstore@gmail.com with your order number and reason for return.
Receive Instructions
We'll respond within 24-48 hours with return instructions and address.
Ship It Back
Package the item securely and ship to the address provided. Customers are responsible for return shipping costs unless the item is defective.
Get Your Refund
Once we receive and inspect your return, we'll process your refund within 7-10 business days.
Return Conditions
- Timeframe: Returns must be initiated within 30 days of delivery. Requests after 30 days may be declined.
- Condition: Products must be returned in new, unused condition with original packaging. We cannot accept returns on items that have been used or damaged by the customer.
- Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
- Proof of Purchase: Please include your order number or proof of purchase with your return to ensure proper processing.
Refund Processing
Once we receive your return, we'll inspect the item and notify you of the approval status. If approved:
- Refunds are processed to your original payment method within 7-10 business days.
- You'll receive a confirmation email once your refund has been issued.
- Depending on your bank or credit card issuer, it may take additional 3-5 business days for the refund to appear in your account.
- Original shipping charges are non-refundable unless the return is due to a defect or error on our part.
Damaged or Defective Items
✨ We've Got You Covered: If your product arrives damaged or defective, please contact us within 7 days of delivery. We'll arrange a free replacement or issue a full refund — including return shipping costs. Simply email us at nolaverstore@gmail.com with photos of the damage and your order number.
For damaged or defective items, we do not require you to return the product unless specifically requested. In most cases, we'll send a replacement immediately.
Non-Returnable Items
For hygiene and safety reasons, certain items cannot be returned:
- Products that have been opened, used, or are not in original condition
- Items returned after 30 days from delivery
- Gift cards or promotional items
- Final sale or clearance items (clearly marked at time of purchase)
Exchanges
Need a different product? We're happy to help with exchanges. Simply initiate a return as described above and place a new order for the item you'd prefer. This ensures you receive your new product as quickly as possible. If you need assistance choosing the right product for your needs, our customer care team is here to help!
International Returns
For international orders, return shipping costs and any customs duties or taxes are the responsibility of the customer. We recommend using a trackable shipping service to ensure your return reaches us safely. Refunds for international orders will be processed in USD at the original exchange rate, and any currency fluctuations are the responsibility of the customer.
Questions About Your Return?
Our customer care team is here to help. Reach out anytime and we'll respond within 24-48 hours.
nolaverstore@gmail.com