FAQs

Frequently Asked Questions

Answers to Your Questions

Everything you need to know about Nolavér, our products, shipping, and more. Can't find what you're looking for? We're here to help.

General Questions

Nolavér is a skincare brand dedicated to creating innovative, effective products that simplify your routine. Our signature product, the SkinSculpt Liner, is the world's first 2-in-1 Gua Sha cream — combining a precision massager with a clinically-formulated brightening cream for sculpted, radiant skin in just 5 minutes a day.

Our products are proudly formulated and manufactured in the United States using globally sourced, high-quality ingredients. We partner with FDA-registered facilities that adhere to strict Good Manufacturing Practices (GMP) to ensure every product meets our rigorous standards for safety and efficacy.

Yes! Nolavér is proudly cruelty-free. We never test our products on animals, and we only work with suppliers who share our commitment to ethical practices. Our products are also vegan, containing no animal-derived ingredients.

We're here to help! You can reach our customer care team at nolaverstore@gmail.com. We typically respond within 24-48 hours (Monday-Friday). For fastest service, please include your order number if you're inquiring about an existing order.

Product Questions

The SkinSculpt Liner combines two essential steps into one elegant tool. Simply press the massager tip to dispense the perfect amount of brightening cream, then glide the Gua Sha edge upward along your jawline, cheekbones, and under-eye area. The combination of targeted massage and active ingredients helps reduce puffiness, define contours, and brighten skin tone in just 5 minutes a day.

For best results, we recommend using the SkinSculpt Liner daily, either in the morning to reduce puffiness and wake up your skin, or in the evening as part of your wind-down ritual. Consistency is key — most customers see noticeable improvements within 2 weeks of daily use.

With daily use on the face and neck, one 120ml tube of SkinSculpt Liner lasts approximately 6-8 weeks. The precision dispenser ensures you use just the right amount each time — no waste, no mess.

Absolutely! The SkinSculpt Liner is designed for both facial and body use. Many customers love using it on their neck, décolletage, and even arms to improve skin texture, reduce puffiness, and enhance overall radiance.

Shipping & Delivery

We offer free standard shipping on all orders over $50 USD within the United States. For orders under $50, shipping rates are calculated at checkout based on your location and chosen delivery method. International shipping rates vary by destination.

US Orders: 3-5 business days via USPS or UPS.
International Orders: 7-14 business days (please note customs may cause additional delays).
All orders are processed within 1 business day. You'll receive a tracking number via email once your order ships.

Yes! Nolavér ships worldwide. International shipping rates and delivery times vary by destination. Please note that customers are responsible for any customs duties, taxes, or import fees that may apply in your country.

Once your order ships, you'll receive a confirmation email with a tracking number. You can also track your order on our Track Your Order page. Simply enter your order number and email address to see the latest status.

Returns & Guarantee

We offer a 30-Day Money-Back Guarantee on all Nolavér products. If you're not completely satisfied with your purchase, simply contact us within 30 days of delivery to initiate a return. We'll process a full refund once we receive the returned product in new, unused condition.

To start a return, please email us at nolaverstore@gmail.com with your order number and the reason for return. Our team will provide you with return instructions. Please note that customers are responsible for return shipping costs unless the item is defective or we made an error.

We take great care in packaging, but if your product arrives damaged or defective, please contact us within 7 days of delivery at nolaverstore@gmail.com. Include photos of the damage and your order number, and we'll arrange a free replacement or full refund immediately.

Ingredients & Safety

The SkinSculpt Liner features a powerful blend of clinically-proven ingredients:
Niacinamide — Brightens dark spots and evens skin tone
Hyaluronic Acid — Deep hydration that plumps and smooths fine lines
Centella Asiatica — Calms inflammation and stimulates collagen
Adenosine — Reduces appearance of wrinkles and expression lines
Full ingredient list is available on our product page.

Yes! The SkinSculpt Liner is formulated without parabens, sulfates, artificial fragrances, or harsh irritants. Our dermatologist-tested formula is gentle enough for sensitive and reactive skin types. However, we always recommend doing a patch test before first use.

Yes, all Nolavér products are 100% vegan. We use no animal-derived ingredients and our formulations are certified cruelty-free. You can feel good about what you're putting on your skin.

Still Have Questions?

We're here to help! Our customer care team is available Monday-Friday and typically responds within 24 hours.

nolaverstore@gmail.com